Return Policy

Effective Date: January 2026

At VALORA CHESS, we are committed to delivering premium-quality chess products. If you are not satisfied with your purchase due to a damaged, defective, or incorrect item, please review our Return Policy below.

1. Return Eligibility

You may request a return if:

• The product was damaged during delivery.
• You received the wrong product.
• The product has a manufacturing defect.

Return requests must be submitted within 7 days of receiving the order.

2. Return Conditions

To qualify for a return, the product must:

• Be unused and in its original condition.
• Include all original packaging and accessories.
• Not show signs of misuse, damage, or alteration.

3. Non-Returnable Products

We do not accept returns for:

• Products damaged due to improper use.
• Products returned without original packaging.
• Customized or personalized products.
• Products showing normal wear and tear.

4. Return Process

To initiate a return, please email us with:

• Order Number
• Reason for return
• Photos of the product
• Photos of the shipping package (if damaged)

Our support team will review your request and provide further instructions.

5. Return Shipping

If the return is approved due to our error, such as a damaged, defective, or incorrect product, VALORA CHESS will arrange or reimburse the return shipping.

For returns that are not due to our error, the customer may be responsible for the return shipping charges.

6. Inspection

Returned products will be inspected upon receipt. If the returned item does not meet the eligibility requirements, the return request may be declined.

7. Exchanges

Eligible products may be exchanged for the same item, subject to stock availability.

8. Contact Us

For return requests or assistance, please contact:

Email: support@valorachess.com