Refund & Return Policy

Effective Date: January 2026

At VALORA CHESS, customer satisfaction is important to us. We strive to deliver premium-quality chess products. Please read our Refund & Return Policy carefully before placing an order.

1. Returns

We accept return requests within 7 days of delivery if the product is:

• Received in a damaged or defective condition.
• Incorrect product delivered.
• Missing accessories included with the original order.

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items

Returns will not be accepted in the following cases:

• Products damaged due to misuse or improper handling.
• Normal wear and tear.
• Products returned without original packaging.
• Customized or personalized products (if applicable).

3. Refunds

Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be processed to your original payment method within 5–7 business days. Processing time may vary depending on your bank or payment provider.

4. Order Cancellation

Orders may be cancelled only before they are dispatched. Once the order has been shipped, cancellation requests cannot be accepted.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your Order ID
• Photos of the product
• Photos of the packaging
• A brief description of the issue

6. Return Shipping

If the return is due to our error (damaged, defective, or incorrect product), VALORA CHESS will bear the return shipping cost.

For returns that are not due to our error, customers may be responsible for the return shipping charges.

7. Exchange Policy

We currently offer exchanges only for damaged, defective, or incorrectly delivered products, subject to stock availability.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@valorachess.com