Cancellation Policy

Effective Date: January 2026

At VALORA CHESS, we understand that plans may change. This Cancellation Policy explains when and how you may cancel an order placed through our website.

1. Order Cancellation

Customers may request cancellation of an order before the order has been shipped or dispatched. Once an order has been dispatched, it cannot be cancelled.

2. How to Cancel an Order

To request an order cancellation, please contact our support team as soon as possible with:

• Your Order ID
• Your Full Name
• Reason for cancellation (optional)

You can contact us at:

Email: support@valorachess.com

3. Refund for Cancelled Orders

If your cancellation request is approved before dispatch, a full refund will be initiated to your original payment method. Refunds are generally processed within 5–7 business days, depending on your payment provider or bank.

4. Orders Already Shipped

Orders that have already been shipped or are out for delivery cannot be cancelled. If eligible, you may request a return after receiving the product in accordance with our Return Policy and Refund Policy.

5. Cancellation by VALORA CHESS

VALORA CHESS reserves the right to cancel an order under certain circumstances, including but not limited to:

• Product becomes unavailable due to inventory issues.
• Pricing or product information errors.
• Payment could not be verified.
• Suspected fraudulent or unauthorized transactions.
• Orders that violate our Terms & Conditions.

In such cases, customers will be notified and any successful payment will be refunded in full.

6. Contact Us

If you have any questions regarding this Cancellation Policy, please contact us:

Email: support@valorachess.com